North American Sales Company TX LLC
8711 Burnet Road, Suite E51
Austin, TX 78757
At North American Sales Company TX LLC, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to assist you.
Eligibility for Returns
- Timeframe: Items must be returned within 30 days of the purchase date.
- Condition: Items must be in their original condition, unused, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Custom or personalized orders
- Clearance items
- Items marked as non-returnable at the time of purchase
- Equipment built to Purchaser’s specifications
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at sales@nasco-corp.com or call us at (310) 459-8430 to obtain a Return Merchandise Authorization (RMA) number. No equipment will be accepted for return without first obtaining the Company’s authorization and RMA number. The Company does not assume liability or responsibility for equipment returned without prior factory authorization.
- Prepare Your Package: Carefully pack the item(s) in their original packaging along with the RMA number and a copy of the receipt or proof of purchase.
- Shipping: Ship the package to the following address:
North American Sales Company TX LLC
Attn: Returns Department
8711 Burnet Road, Suite E51
Austin, TX 78757
Refunds
Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, a credit will automatically be applied to your original method of payment within 10 business days. If the return is due to fault of the Company, full credit will be allowed including transportation charges.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@nasco-corp.com or (310) 459-8430.
Shipping Costs
- Customer Responsibility: Shipping costs for returning an item are the responsibility of the customer.
- Non-Refundable: Shipping costs are non-refundable.
Additional Return Conditions
- Only material as currently manufactured will be considered for return.
- Equipment must be securely packed to reach the Company or manufacturer without damage. Any cost incurred by the Company to put equipment in first-class condition will be charged to the Purchaser.
- The Company shall not be liable for a breach of any warranty.
- Material returned for credit is subject to inspection upon receipt at the manufacturer of the product and credit will be allowed only if material as received is in new-unused condition. Credit for return will be reduced from the original selling price to cover restocking, refinishing, or repackaging charges. Any returned material must be returned freight prepaid.
- No returns will be accepted when goods have been correctly supplied, unless expressly agreed by the manufacturer. All returns where goods have been correctly supplied will be subject to a returns charge of no less than 40% of invoice value.
Contact Us
If you have any questions about our return policy, please contact us at:
Email: sales@nasco-corp.com
Phone: (310) 459-8430